- How does the Sneakinn cleaning process work?
Our team uses specialized techniques and premium products to clean and restore your sneakers, footwear, and accessories. We ensure thorough cleaning and careful attention to detail to bring back their original shine.
- What types of items can I get cleaned at Sneakinn?
We provide cleaning services for a wide range of items, including sneakers, heels, boots, sandals, handbags, belts, hats, and more. Our experts are trained to handle various materials, including leather, suede, and fabric.
- How long does the cleaning process take?
The turnaround time for our cleaning services depends on the condition of the item and complexity of the service. Typically, it takes around 7-9 working days for us to complete the cleaning process. However, please note that certain cases like complex repair and color restoration services may require additional time.
- Do you offer doorstep pickup and drop-off services?
Yes, we provide doorstep pickup and drop-off services for our customers in the Delhi-NCR region. Our team of riders will collect your items and deliver them back to you once the process is complete. Contact our customer support for more details.
- Can I track the progress of my order?
Yes, we provide regular updates on the status of your order. You can reach out to our customer support team to check your order status on each stage of the process.
- What payment methods do you accept?
We accept various payment methods, including cash, credit cards, debit cards, and online payment gateways. You can choose the option that is most convenient for you. Cash handling charges are applicable for COD orders.
- Are my items insured during the cleaning process?
We take utmost care of your items during the cleaning and restoration process. However, please check our terms & conditions for more details.
- Do you offer any guarantee on your cleaning and restoration services?
We take pride in delivering high-quality services, and customer satisfaction is our top priority. If you have any concerns, please let us know, and we will strive to address them.
- Can you clean and restore vintage or limited sneakers?
Yes, we have expertise in cleaning and restoring various types of sneakers, including vintage and limited editions. Our team understands the delicate nature of such items and employs specialized techniques to preserve their unique characteristics.
- Do you provide cleaning and restoration services for items other than sneakers?
Absolutely! In addition to sneakers, we offer cleaning and restoration services for footwear, handbags, belts, hats, and other accessories. Contact us for specific inquiries about the items you would like to have cleaned or restored.
- Do you offer repair services for bags?
Yes, we provide repair services for bags as part of our comprehensive offerings. Our skilled technicians can handle various types of bag repairs, including zipper replacement, handle repair, hardware replacement, and more. Contact us for a detailed assessment and quote for your bag repair needs.
- Do you have a physical store where I can drop my items?
Yes, we have a physical store located at Ghitorni, New Delhi. You can visit our store during our operating hours to drop off your items for cleaning, restoration, or any other services. Our friendly staff will be happy to assist you and answer any questions you may have.
- Do you provide service outside of Delhi-NCR?
Yes, we offer our services across India. You can securely send us your articles through a trusted courier service for cleaning, restoration, or other services from anywhere in the country. Contact our customer support team for more details on how to avail our services outside of Delhi-NCR.
- Do you offer color restoration services?
Yes, we specialize in color restoration services for various items, including sneakers, footwear, handbags, and more. Our skilled technicians use high-quality pigments and dyes to restore or change the faded leather color of your items. Contact us to discuss your specific color restoration requirements.
- How should we contact you to start the process?
To initiate the process, you can reach out to us through our customer support number on WhatsApp at 9990443309. Our dedicated team will guide you through the necessary steps, answer any questions you may have, and assist you in scheduling the service for your articles.
- How can I get a price estimate for my articles?
Getting a price estimate for your articles is easy. Simply provide us with picture and details about the items you want to be serviced, including the type, condition, and any specific requirements. You can contact our customer support team directly on WhatsApp no. 9990443309. Our team will assess your requirements and provide you with a rough price estimate for the services you need. Final estimate is always shared post physical inspection of the items by our technical team.
- Why is cleaning necessary before any restoration service?
Cleaning is a mandatory step before undertaking any repair and restoration services at Sneakinn. Not only does it help in achieving optimal results, but it is also essential for maintaining high hygiene standards for our skilled workforce. By starting with a thorough cleaning process, we ensure that the restoration work is performed on a clean and sanitized surface, leading to exceptional outcomes.
1. What are the shipping charges?
At Sneakinn, we offer Free Shipping Pan-India for orders above Rs. 2000. However, for orders below this minimum limit, a nominal shipping charge of Rs. 100 will be applicable. For international shipping, the charges will be calculated based on the destination postal code. Any customs duties, taxes, or additional charges imposed by the destination country are the responsibility of the customer. We strive to provide cost-effective shipping options to our customers.
2. What payment options are accepted on the website?
We provide a range of convenient payment options to our customers. You can choose to make payment through UPI, Net Banking, Debit Card, Credit Card, Wallets, EMI options, or Cash on Delivery (available for selected locations). We aim to ensure a seamless and secure payment process for your online shopping experience.
3. What should I do if I receive a wrong or damaged product?
Customer satisfaction is our top priority. If you happen to receive a wrong or damaged product, please reach out to our dedicated support team at email@example.com. We will take immediate action to rectify the situation by either replacing the product with the correct one or providing a full refund if replacement is not possible due to inventory constraints. We value your trust in our brand and strive to resolve any issues promptly.
4. How can I return/exchange a product if I don't like it?
At Sneakinn, we have a final sale policy, which means we do not accept returns or exchanges for products that you simply change your mind about. However, if we mistakenly send you a wrong product, kindly contact us at firstname.lastname@example.org within a specified time frame. Our dedicated team will address the issue and provide a suitable solution within 4 working days.
5. When will my order be shipped?
We understand the importance of timely delivery. After placing an order on our website, we aim to
process and ship it within 72 hours. Our trained staff takes great care in processing and packing each package to ensure that it reaches you in excellent
condition. You will receive a notification once your order has been shipped.
6. How long does delivery take?
We strive to deliver your ordered products within 3-7 working days from the day of dispatch, depending on your location. However, please note that delivery durations may vary based on external factors such as holidays, and unforeseen circumstances. To track the progress of your delivery, we provide a Tracking Number that will be sent to your registered email address. This will allow you to stay informed
about the status of your shipment.
7. How do I place an order on sneakinn.in?
Here's a step-by-step guide to placing an order:
1. Browse our product list and select the desired items.
2. Add the chosen products to your cart.
3. Proceed to the checkout page, where you can enter any available promotional codes. If you're a new customer, you'll need to create an account by providing your address details. Existing customers can log in to their accounts or choose the guest
4. Choose your preferred payment option from the provided choices and complete the payment process.
5. Once your order is successfully placed, you will receive a confirmation email on your registered email address, indicating that we have received your order and it is
8. How can I track my order?
To track your order, we provide a tracking number along with the name of the shipping company. Once your order is processed and dispatched from our warehouse, you will receive an email notification with this information. You can use the tracking number to monitor the progress of your shipment and estimate its