Thank you for shopping at Sneakinn! We want to ensure your complete satisfaction with the products you purchase from our website. This Refund Policy outlines the terms and conditions for requesting a refund for products purchased from us. Please read this policy carefully before making a purchase.
1. Eligibility for Refunds:
We offer refunds for products that meet all of the following conditions:
- The product is defective, damaged, or incorrect.
- The product is unused, unworn, and in its original condition.
- The product is returned within the specified timeframe mentioned below.
2. Return and Refund Process:
If you believe you are eligible for a refund, please follow these steps:
- Contact our customer support team at email id email@example.com and WhatsApp No. 9990443309 within 24 hours from the date of delivery to initiate the refund process.
- Provide your order details and a clear description of the issue along with any supporting evidence such as photographs.
- Our customer support team will review your request (within 7 working days) and provide you with instructions on how to return the product.
3. Return Shipping:
If your refund request is approved, we will provide you with a return shipping label or reimburse you for the return shipping costs. Please ensure that the product is securely packaged to prevent any damage during transit.
4. Refund Options:
Once we receive the returned product and confirm its eligibility for a refund, we will process the refund according to your original payment method. The refund options include:
- Credit to the original payment method: If you paid for your order using a credit card, debit card, or online payment gateway, the refund will be credited back to the same account.
- Store Credit: If you prefer, we can issue a store credit for the refund amount, which can be used for future purchases on our website.
5. Timeframe for Refunds:
We strive to process refunds as quickly as possible. However, please note that it may take up to 7 working days for the refund to be processed and reflected in your account. The actual time may vary depending on your bank or payment provider.
6. Non-Refundable Items:
Please note that certain items are not eligible for refunds unless they are defective or damaged during transit. These non-refundable items may include:
- Customized or personalized products.
- Products that have been used, worn, or altered.
- Products without the original packaging or tags.
7. Final Sale Items:
Some products may be marked as "Final Sale," indicating that they are non-refundable. Please check the product description carefully before making a purchase.
8. Changes to Refund Policy:
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any questions or need further assistance regarding our Refund Policy, please contact our customer support team at firstname.lastname@example.org
We are here to help!
By making a purchase on our website, you agree to comply with this Refund Policy.